Call to Schedule a Tour: 414.607.4100




COVID-19 FAQ and Updates
July 6, 2020

We continue to take steps forward related to our slow re-open here at VMP Healthcare & Community Living. The West Allis Health Department and WI Department of Health Services released the “lockdown” in our Palmer House Assisted Living this week.  The residents are excited to regain the freedom to move independently around their community and resume hallway activities.

VMP leadership is actively working to develop our visitation program.  Our goal will be to move from our current virtual visits to something more in-person.  Our challenge is to ensure these visits are safe through social distancing and mask wearing.  Please watch this page for updates related to this. 

Wesley Park, our independent living community, continues to slowly re-open areas for residents to access. The Bistro will reopen July 6th with limited seating, hours and clear rules around social distancing and hand sanitation. The 14-day quarantine after essential outings has also been lifted if masks are worn and social distancing followed. Also, a health screen will be needed upon return from any offsite trip.

While we are extremely excited to be able take steps forward, we do so with great caution.  It seems everywhere you look in the news COVID-19 rates are spiking and places are needing reverse opening up.  We don’t want to be in that position, so again, social distancing, mask wearing, hand washing and visitation are restricted (except virtual). 

We continue to work with our governing partners on all next steps. Thank you all for your support and compassion as we work to keep the health and safety of our residents, families and employees our top priority.

As a reminder here is the response VMP has had to COVID-19:

Our multidisciplinary team monitors all updates from the CDC and DPH. Our team communicates daily to implement procedures as new information is released to keep our residents and staff safe.


  • As of March 12, our dining rooms have been closed. Meal trays are being delivered to our Palmer House and Maplewood residents. The dining room and bistro in Wesley Park have been closed. Meals are being provided “to go” for our independent living residents. 
  • There are no outside groups permitted to enter the campus for the purpose of entertainment, education, taxes, church services or other events. We have made sure that the church services are available via the closed circuit TV’s throughout the campus.
  • The Stafford Center is closed. 
  • Mail will be delivered to the communications center and delivered to rooms.
  • Essential healthcare workers such those that work for hospice or the lab or x-ray or pharmacy or home health will be permitted to continue to service our residents provided they are free of any health concerns.
  • There will be no outings until further notice.
  • There will be no shopping trips.
  • Transportation will only be available for essential medical treatments.
  • Care Conferences with residents and families will be by phone until further notice.
  • All new admissions or readmissions or a resident returning from an appointment must be screened PRIOR to re-entering the facility. This includes dialysis, doctor’s appointments, ER visits.


  • Our staff has completed the CDC Infection Control Facility Assessment to ensure we are in compliance with all aspects of infection control
  • We have documented current competencies on ALL staff for hand hygiene and use of PPE, including when to use, how to apply and how to remove and dispose of properly.
  • Every single person entering our building is screened- employee, vendor, surveyor, family member for end of life compassionate care visit.
  • Additionally, we ask staff who are sick to stay at home until they are no longer contagious.
  • No one may enter the campus, except through the 4 designated entrances- Maplewood Main entrance, Palmer House Main Entrance, and the 2 main entrances of WP. There are no exceptions for anyone.
  • All staff MUST wear a face mask at all times when in the facility.
  • All staff are assigned to a particular unit. There is no crossing over from one unit to another. Our resident care teams are in tuned into the health and wellness of every resident.
  • All staff are trained on signs and symptoms of recognizing COVID and what to report.
  • All staff are trained on when to place some on isolation and how to place them in isolation, how to communicate the isolation to all staff immediately.
  • As of March 31, meals have been provided to staff at no charge.


  • We focus on keeping rooms and common areas as clean and sanitized as possible to prevent the spread of germs. We have increased the frequency of the sanitization.
  • Our kitchens follow NSF-approved dishwashing techniques.
  • All staff members are trained in techniques to prevent the spread of germs specific to their individual roles in serving residents in our communities.
  • VMP has deployed a specialized electrostatic machines, called a Novartis, which will routinely be used to disinfect common area surfaces.
  • We added more touchless hand sanitizer stations in our common areas.


  • Our Senior Community Club members can view our letter here
  • In compliance with the CDC and DPH, we are not allowing non-essential visitors in our facility at this time.

What can I do to help during this time?

With the shortage of personal protective equipment (PPE), we are asking for the support of our community during this time. Your support will tremendously help to protect our residents and our staff on the frontline.

We are currently accepting

  • Any face masks (N95, Surgical, Homemade)
  • Gloves
  • Gowns
  • Hand Sanitizer that is at least 70% alcohol
  • Sanitizing Wipes
  • Toilet Paper
  • Paper Towels
  • Bleach
  • Gloves
  • Cash Donations

Donations can be brought to VMP Healthcare & Community Living.

  • 3023 S. 84th Street
    West Allis, WI 53227

Items can be placed in the barrels located between the sliding doors at the main entrance from 8:00 a.m. – 6 p.m., Monday through Friday.

If there are any additional questions or concerns, please feel free to call us at (414) 607-4100 or email us at