Call to Schedule a Tour: 414.607.4100

 

Concierge

Job Number: 
12
Application

SUMMARY
Provides administrative support to the  Director  and the Wellness department. Coordinates  day-to-day functions as it pertains to residents.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
 
Performs a variety of administrative, clerical and reception duties, including answering  phones, distribution of mail and preparation of data and correspondence.  Includes Senior Center newsletter and Park News.
 
Provides customer service to residents including redirecting resident concerns and updating resident profile sheets. Handles daily check-ins, resident moves and apartment closures.
 
Responsible for scheduling and reservations of Wesley Park rooms, meetings, senior activities and building maintenance (carpet cleaning, window washing etc.)  Completes facility request sheets for all Wesley Park events.
 
Purchases and sends out door prizes, birthday cards and sympathy cards, thank you cards and invitations.  Posts and records memorials and hospital transfers.
 
Facilitates orientation for new residents, including conducting tours, processing and routing paperwork and posting welcome materials on bulletin boards.
 
Responsible for creating and posting all informational flyers.
 
Sends out quarterly DPOHC letters.  Sends copies to Pastoral Care Department  and updates Achieve and Excel listings when DPOHC is received.
 
Assists in responding to Code 1 alerts and morning call lights during regular shift hours.
 
Represents administration at Resident Council, takes meeting notes and follows up with appropriate staff on open issues.
 
Presents information regarding VMP facilities to visitors in a manner that supports the sales staff and assists the Marketing Department in achieving its overall goals.  Includes conducting facility tours.
 
Participates in planning and implementation of all open house activities.  Includes weekend events. Represents employer during community projects, social and business gatherings.
 
Coordinates volunteer’s help with various marketing fulfillment duties, including direct mailing, packages, letters, catalogs and other sales literature.
 
Composes, prepares and proofreads routine correspondence, newsletters, direct mailings and advertising.
 
Organizes and maintains filing systems.
 
Produces regularly scheduled reports from marketing database(s).
 
Maintains Wesley Park and Senior Center database, individual files and Achieve.
 
Tracks census information on a daily basis via the intranet and Pathlinks. Researches any discrepancies.
 
Maintains corporate identity to internal and external customers.
 
Serves as backup support to the Director of Wesley Park and Senior Center Director in their absence.
 
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
 
QUALIFICATIONS  To perform this job successfully, an individual must be able to satisfactorily perform each essential duty.  The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
EDUCATION and/or EXPERIENCE
Associate's degree (AA) or equivalent from a two-year college or technical school, or six months to one year related experience and/or training or equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
 
MATHEMATICAL SKILLS
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.  Ability to compute rate, ratio and percent and to draw and interpret bar graphs.
 
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
 
CERTIFICATES, LICENSES, REGISTRATIONS
Certifications in Microsoft Excel and Microsoft Word preferred.
 
COMPUTER SKILLS
Proficient in Microsoft Word, Excel, PowerPoint, Access and Outlook.
 
 

OTHER SKILLS AND ABILITIES

This position requires strong attention to detail and accuracy, including effective organizational skills.   Must possess good communication and listening skills and the ability to work effectively with a senior population.
 
PHYSICAL DEMANDS  The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
While performing the duties of this job, the employee is regularly required to sit, use hands, talk and hear.  The employee frequently is required to stand, walk and reach with hands and arms.  The employee is occasionally required to stoop, kneel, crouch or crawl and taste or smell.  The employee must occasionally lift and/or move up to 10 pounds. 
 
WORK ENVIRONMENT  The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
The noise level in the work environment is usually moderate.